Refund Policy

Refund Policy – ​​Mudeen

At Mudeen, we strive to provide quality products to our customers. However, if there is a problem with your order, here is our refund policy.

1. Conditions of eligibility for reimbursement
Refunds are accepted only in the following cases:
- Defective product
- Error on our part (e.g. wrong item sent)

Any other reason, including a simple change of mind, will not be covered.

2. Deadlines and procedure for requesting reimbursement
- You have 14 days from receipt of your order to report a problem.
- Send us an email to sistersseekingilm@yahoo.com specifying:
- Your order number
- A description of the problem
- Photos of the product concerned
- After validation of your request, we will provide you with the return address.

3. Conditions for returning products
- The product must be unused and in perfect condition, with everything that was originally in the package (e.g. thank you card, packaging, etc.).
- Incomplete or damaged returns will not be accepted.
- The product is not a pre-order.

4. Non-refundable products
Refunds do not apply to:
- Digital products (e.g. e-books, PDFs)
- Personalized products (e.g. custom orders)
- Pre-order products
- Products lost by the carrier

5. Return and refund costs
- Return costs are the responsibility of the customer, except in the event of an error on our part.
- Once the product has been returned and inspected, the refund will be made within 48 hours via the same payment method used for the purchase.

6. Package not collected from relay point
If a package is returned to us due to non-collection from a relay point, here are the options available:

1. Reshipment : The customer can request a new shipment, but will have to pay the shipping costs for the new shipment.
2. Refund : If the customer does not wish to have the order returned, a refund of the order amount excluding delivery costs will be made.

We cannot be held responsible for uncollected packages and do not refund shipping costs incurred during the initial shipment.